Different channels. One place to follow through.
Meet customers where they already talk to you. Bring messages, calls and the next step into the same workspace.
Choose a channel to see how it works and what you need to connect.
Keep business messages close to the customer.
Connect your WhatsApp Business account so your team can manage customer conversations from the shared inbox.
- Read and reply from the team inbox.
- Keep messages beside the linked customer record.
- Assign conversations and plan the follow-up.
Getting connected: Connect your WhatsApp Business account.
WhatsApp Business
Sarah Lim
Could you send the updated package details here?
Of course, Sarah. I’ll send the details here and follow up with you tomorrow.
Assigned to Amira TanCustomer context stays in view
Connection limits depend on your plan. Channel setup requirements and provider charges may also apply.
Compare channel allowances