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AI agents & assistance.

Answer from your guides, catch up on a conversation and capture the details. Give your team a starting point—or let an agent handle the first reply.

Reply suggestions

Give your team a useful starting point for the next reply. AI draws on your knowledge base and the conversation, so the answer fits what the customer actually asked.

  • Use your own product guides and FAQs as source material.
  • Review and edit the wording before sending.
  • Send the reply from the same conversation.

Answer a detailed product question

Sarah needs 80 welcome gifts, a logo on each kit and individual packaging. The suggestion brings the kit, price and next question into one reply.

SL

Sarah Lim

WhatsApp Business

Lead stage: Qualified

Today, 10:42 AM

SL

We need welcome gifts for 80 new hires, around S$30 each. Can we add our logo and have everything packed individually?

10:42

AI reply suggestion

Our notebook-and-bottle kit is S$28 per person, including your logo and individual gift boxes. For 80 kits, that’s S$2,240. When do you need them delivered?

AI agents & human handoff

Let an agent answer routine questions from your guides. Set its instructions and handoff rules so your team can step in when the conversation needs a person.

  • Connect an agent to its knowledge base and messaging channel.
  • Define how it should answer and when to hand over.
  • Pause automatic replies while a teammate takes over.

Answer the question, then hand over the quote

Daniel asks about workstation setup, then requests a quote for 20 workstations. AI explains the package; Jon takes over to help with the quote and installation details.

Conversation summaries

Pick up a long conversation with the important details in view. A summary brings together the request, what was discussed and the questions still open.

  • Catch up without rereading every message.
  • Find agreed details and outstanding questions.
  • Keep the original thread available to check the context.

Catch up before replying to an email

The quote has been discussed, but the installation date is still unconfirmed. Priya’s summary gives the next teammate a starting point for the follow-up.

Detail extraction

Turn the details in a conversation into information your team can use. Capture the customer’s request, budget and timing, then keep them with the enquiry.

  • Pull relevant details out of customer messages.
  • Review the extracted information against the conversation.
  • Use those details when qualifying and following up on a lead.

Prepare an enquiry for the next step

Marcus needs 20 workstations within S$6,000. His request and timing stay beside the conversation, ready for Amira to prepare the quote.

Marcus Tan

We need 20 workstations set up in Tampines by 23 October. Our budget is S$6,000. Could you prepare a quote?

AI extracts the details

Request
Workstation setup
Quantity
20 workstations
Budget
S$6,000
Location
Tampines
Requested date
23 October
Next action
Prepare a quote

Enquiry brief

Quote for 20 workstations in Tampines. Budget: S$6,000. Requested setup: 23 October.

Ready for Amira to review

Put your guides to work.

Connect your knowledge base and help your team handle the next enquiry.

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