Skip to content

One inbox for every customer conversation.

Reply to WhatsApp and email, check the customer’s history and assign the follow-up—all from one workspace.

Start freeExplore AI features
Nine demo conversations share one inbox. Open Priya’s enquiry, view her customer details, assign the conversation to Jon Tan, then open the linked lead and create the follow-up task “Confirm workstation setup”. The saved task appears beside the conversation. This 44-second demo is silent.

WhatsApp, email and more.
All in the same inbox.

Customers choose where to reach you. Your team replies from one workspace, with the conversation linked to the customer record. See which connections fit your team.

Explore all channels
  • WhatsApp Business
  • WhatsApp Web
  • Instagram
  • Messenger
  • Telegram
  • Email
  • Website chat
  • Voice calls

AI agents & assistance

AI replies from your own guides.

Help your team write the next reply, or let an agent handle routine questions. Your knowledge base gives both a source to work from.

  • Reply suggestions

    Draft an answer from your guides, then review and send it.

  • Summaries & extraction

    Catch up on a thread and capture the request, budget and timing.

  • AI agents

    Answer automatically, with a handoff to your team when a person is needed.

Explore AI agents & assistance
SL

Sarah Lim

WhatsApp Business

Lead stage: Qualified

Today, 10:42 AM

SL

We need welcome gifts for 80 new hires, around S$30 each. Can we add our logo and have everything packed individually?

10:42

AI reply suggestion

Our notebook-and-bottle kit is S$28 per person, including your logo and individual gift boxes. For 80 kits, that’s S$2,240. When do you need them delivered?

Keep customer details and follow-ups together.

Contacts & leads

Know the customer before you reply.

Keep contact details, earlier messages and team notes together. Capture enquiries from your existing website forms, assign an owner and track each lead from new to qualified.

  • Customer records. History, tags and custom fields beside the conversation.
  • Lead stages. A board that follows your qualification process.
  • Website enquiries. Connect your form to capture contacts and leads.
See a website enquiry

  1. New enquiry

    Lead created

  2. Wait one day

    1 day

  3. Create follow-up task

    Task: Follow up on the enquiry

  4. Follow-up assigned

    Completed

Workflows & follow-ups

Make the follow-up part of your workflow.

When a new enquiry arrives, wait a day and create a task for its owner. Build the steps around your process with triggers, conditions and actions.

See a quote follow-up

Audiences & scheduled messages

Choose who needs the message. Then choose when.

Group contacts by tags or other matching rules, or select them yourself. Prepare a message for that audience—or just one customer—and send it at the right time.

  • Audiences. Reuse a saved group for relevant updates.
  • Scheduling. Review recipients, message, date and timezone.
  • Delivery results. Check which messages reached their recipients.

Each channel’s template and messaging-window rules still apply.

See a targeted update

Reporting

See where your team needs a hand.

Compare workloads and reply times, see how leads move through qualification and understand which channels bring in conversations. Use that view to decide where to focus next.

  • Team workload. Open conversations and response times.
  • Lead progress. Stage counts and time spent in each stage.
  • Channel performance. Compare where enquiries come from.

Roles and team permissions control which customer records each person can access.

Team overview

This month

Sales team

28 open conversations

AgentOpen chatsAvg. reply
Amira Tan1218 min
Jon Wong924 min
Mei Khin715 min

Leads by stage

New
18
Contacted
12
Qualified
8

Conversations by channel

WhatsApp Business
64
Email
36

Be first to reply. Be first to fly.

Connect a channel, invite a teammate and handle your next customer conversation together.

Start with the Free plan.

A shared inbox and the essentials for your team.

  • 2 member seats
  • 1 messaging channel
  • 500 AI credits per month
Start freeCompare plans