Audiences & scheduled messages.
Choose who needs the message, prepare it and choose when it goes out. Keep recipients, timing and results together.
Contact segments
Build a reusable audience from your contacts. Select people yourself or define matching rules for a group that updates as contact details change.
- Choose a static list or a dynamic audience.
- Match contact fields and tags with filter rules.
- Review the matching contacts before using the audience.
Share the new collection with interested customers
Group contacts who asked about corporate gifts. When the new collection is ready, use that audience to prepare a relevant email update.
Corporate gifts
24 contactsNew welcome kits for your team
To: Corporate gifts
Hi {{first_name}},
Our new welcome kits are ready, with logo printing and individual gift boxes. Reply with your team size and we’ll help you choose.
Monday, 10:00 AM · Asia/Singapore
Scheduled messages
Prepare a message for one customer or an audience, then choose a date, time and timezone. Review the recipients and message before confirming the schedule.
- Schedule from a conversation or for an audience.
- Check the message, recipients and timezone together.
- Follow the selected channel’s template and messaging-window rules.
Prepare an installation reminder
Mei needs a reminder before the installation. Prepare the email and check the recipient and Singapore send time before scheduling it.
Delivery results
Check what happened after a scheduled send. Open its results to see recipient statuses and the recorded reason when a message fails or is skipped.
- Review sent, failed and skipped recipients.
- Read the available failure reason for each message.
- Keep earlier results available for recurring schedules.
Find the customers who missed an update
After the collection email runs, check which recipients were sent the message and which failed. Review the reasons before deciding how to follow up.
Plan the message before the moment arrives.
Build an audience, prepare your message and review its results.